Privacy Policy

1. Overview

IronCrest Roofing Co. LLC ("IronCrest," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect through our website at ironcrestroofing.site and ironcrestroofing.online, through our roofing services, and through our business communications — and how we use and protect it.

By using our website or requesting our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a contact or estimate request form (name, email, phone number, property address, service type)
• Call our main or emergency line (calls may be recorded for quality and training purposes with prior notice)
• Email us at any of our contact addresses
• Subscribe to our email newsletter
• Sign a service agreement or maintenance plan

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location (city/region level only)
• Browser type, version, and operating system
• Pages visited and time spent on each page
• Referring website or search query that led you to our site
• Device type (desktop, mobile, or tablet)

Information Collected During Service Delivery

During roofing service delivery, we may collect:

• Property address, access instructions, and structural details relevant to the work
• Photographic and video documentation of roof conditions and completed work
• Insurance policy information, if you request insurance claim assistance
• Payment information, processed via secure third-party payment processors (we do not store card data directly)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule estimates, perform inspections, complete installations, and follow up on completed work
• Communication: To respond to inquiries, confirm appointments, and provide project status updates
• Insurance Claim Support: To prepare damage documentation and communicate with your carrier on your behalf when explicitly authorized
• Marketing (with consent only): To send promotional emails or maintenance reminders. You may unsubscribe at any time using the link in any email we send.
• Legal Compliance: To maintain records required by Colorado contractor licensing regulations and applicable law
• Website Improvement: To analyse usage patterns and improve our website content and functionality
• Security: To prevent fraudulent use of our services and protect clients and staff

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse traffic. A cookie consent banner is presented on your first visit to our site.

Types of Cookies We Use

• Essential Cookies: Required for core website functionality. These cannot be disabled (e.g., form security tokens, session identifiers).
• Analytics Cookies: Help us understand how visitors use our site, set only with your consent (e.g., Google Analytics with IP anonymization enabled).
• Marketing Cookies: Used to serve relevant advertisements if you have consented. We may use Google Ads and comparable platforms.

Managing Your Cookie Preferences

You can manage cookie preferences at any time through your browser settings. Declining non-essential cookies will not prevent you from accessing our website or submitting estimate requests. You can reset your preferences by clearing browser cookies and revisiting our site.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party for their own marketing or advertising purposes.

Service Providers

We share information with trusted third-party vendors who support our business operations, including: CRM and scheduling platforms, email delivery services, payment processors, website hosting, analytics tools, and financing partners (Greensky, Hearth). All vendors are contractually bound to protect your data and use it only for the purpose for which it was shared.

Insurance Carriers

If you request our insurance claim support services, we will share property damage documentation and assessment reports with your insurance carrier. We will not share this information with your carrier without your explicit authorization.

Legal Requirements

We may disclose your information if required by law, court order, government regulation, or to protect the rights, property, or safety of IronCrest, our clients, or the general public.

Business Transfers

In the event of a merger, acquisition, or asset sale, your information may transfer as part of that transaction. We will notify you and provide a new privacy policy if this occurs.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website, access-controlled CRM systems with role-based permissions, regular security audits and software updates, and employee training on data handling and privacy practices.

No method of data transmission or storage is 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law, including the Colorado Privacy Act (CPA).

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
• Data Portability: Request your data in a structured, machine-readable format where technically feasible
• Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise any of these rights, contact us at info@ironcrestroofing.site or by mail at the address below. We will respond within 30 days of a verifiable request.

Colorado Privacy Act (CPA)

Colorado residents have additional rights under the Colorado Privacy Act, including the right to opt out of the sale of personal data (we do not sell personal data), the right to opt out of targeted advertising based on personal data, and the right to appeal our decisions regarding your data rights requests.

California Residents (CCPA/CPRA)

California residents have rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. We do not sell personal information as defined under these laws.

8. Children's Privacy

Our website and services are directed exclusively at adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately at info@ironcrestroofing.site and we will delete that information promptly from our systems.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, for significant changes, notify active service clients by email with at least 14 days' notice before the changes take effect. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us through any of the following channels:

We are committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with our response, Colorado residents may file a complaint with the Colorado Attorney General's Office. California residents may contact the California Privacy Protection Agency.